Frequently Asked Questions

Who shops at Cindie’s?

Cindie’s welcomes all adult individuals and couples. Whether you are a first-time or frequent adult novelty shopper, our friendly and open-minded employees will provide you with personalized recommendations in a comfortable, non-judgmental shopping setting.

What types of products do you sell at Cindie’s?

Cindie’s sells a variety of adult products, including sexy clothing, lingerie, dancewear, shoes, gag gifts, Bachelorette items, massage and bath products, adult toys, lubricants, movies, and many other types of adult novelties.

What sizes of lingerie do you carry?

Cindie’s carries lingerie in sizes XS-6X, corsets in sizes 32 up to 52, and boxed outfits and hosiery in both Standard and Queen Sizes.

Do you offer a discount for military, students or entertainers?

Yes, we offer a 10% discount for military personnel, students, police, firefighters, and entertainers, including dancers, burlesque performers, lingerie models and roller girls. Please bring your ID and let our associates know about the discount before payment.

Do all Cindie’s stores sell the same products?

While we do carry some products at multiple Cindie’s locations, each of our stores has a unique selection of lingerie and adult merchandise. If you are searching for a specific item, call or visit your local Cindie’s and an associate will be happy to check the item’s availability.

Does Cindie’s sell seasonal products and lingerie?

Yes, Cindie’s sells seasonal lingerie, toys and gifts for holidays such as Valentine’s Day and Christmas. Cindie’s also carries a large selection of sexy costumes for Halloween from August to November.

This is my first time buying an adult toy. What products do you recommend?

Each individual has different preferences, so there isn’t one perfect toy for everyone. There are many factors to consider when purchasing your first toy, such as a toy’s purpose, shape, material, size and color. When you visit your local Cindie’s store, our employees will help you chose the right toy for your particular needs based on your feedback and our product expertise.

How long will my new adult toy last?

A toy’s lifespan depends on many factors, including the quality and material of the toy, the amount and frequency of use, and how well the toy is maintained. If you want a toy that is guaranteed to last for a year or longer, ask our associates about our warranty protected toys, such as Lelo, Vanity, Evolved, and many other brands we carry. If your toy comes with a warranty, make a copy of your receipt for your records and keep the original packaging in case you need to send it back to the company.

How do I care for my new toy?

It is very important to clean your toy before and after each use with either soap and warm water or a mild toy cleaner. Different toys may require special care, so read your toy’s instructions or ask an associate for detailed instructions. When storing your toy, remove the batteries and keep it in a cool, dry location free from dust. If you are storing multiple toys together, place the toys in separate plastic bags or containers. Water-based lubricant is the best option for most toys. Ask an associate about your toy’s material and lubricant compatibility before using other lubricants such as silicone or oil-based.

What are Cindie’s Ladies Night Out events?

Cindie’s Ladies Night Out events are private, ladies-only in-store parties for Cindie’s shoppers. Our events provide engaging, educational workshops and presentations designed to open up discussion of intimacy and sexuality in a relaxed, comfortable setting. Some past examples of our entertaining workshops include pole and lap dancing classes, fashion shows, boudoir photography, erotic readings and guest speakers. All of our Ladies Night Out events are free with RSVP and include refreshments, door prizes, samples, and a special gift of 20% off your entire purchase.

How often does Cindie’s have Ladies Night Out events?

We have Ladies Night Out events every few months. If you would like to be the first to hear about them as well as our other events and sales, sign up for our email list or Like us on Facebook. (

What is your return policy?

Online Sales

Defective Products

Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock. Shipping charges are waived on any replacement items.

Before sending any item back to Cindies, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#).

Defective toys and apparel

Defective toys and intimate apparel will be replaced with identical working items, or can be exchanged for store credit if we do not have a replacement in stock. To protect the health of our employees and our customers, we do not accept returns of any toys or intimate apparel. Please contact customer service within 60 days of purchase to start the replacement process.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Cindies within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Size Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct size adult apparel.

Change of Mind

Cindies’s sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Before sending any defective item back to Cindies, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#.) The exchange process must be started within 60 days of the original purchase.

Store Credit

All store credit expires after 1 year of no purchase activity.

In-Store Sales

Due to the personal nature of our products, most of the items we sell in-store are final sale. Only hanging lingerie and apparel items may be exchanged for another item or in-store credit with a valid receipt up to 14 days after date of purchase.

Unfortunately we cannot accept returns or exchanges on any adult merchandise, jewelry, shoes, opened hosiery/lingerie packs, or clearance items. We do put batteries in all adult toys and gag gifts to ensure they are functioning properly before purchase.

Exchanges must be in new condition, free of wear or odors, with original tags and packaging.

Will my order arrive discreetly packaged?

Yes! We take your privacy and discretion seriously. Your package will simply indicate it’s come from a shipping warehouse, nothing more. Your secret is safe with us 😉